Refund policy

Returns and Refunds Policy

Manila Kitchens Online Store
We want you to receive the equipment and supplies you ordered in the condition and specifications described. Please review the product dimensions, utility requirements, compatibility, and other specifications before placing an order.

Purchases made in error or change of mind
If an item is delivered as described and is free from defects, the purchase is final. We do not offer a refund or exchange because you changed your mind, ordered the wrong item or quantity, or later found that the item does not suit your space or requirements. This applies to stocked, special-order, and custom-made items.

Defective, damaged, incorrect, or missing items
If an item is defective, arrives damaged, does not match its description, or is not what you ordered, please contact us as soon as reasonably possible. Include your order number, a description of the issue, and photos or a short video if available. Keep the item and its packaging while we review the claim. You may still contact us if you cannot provide photos or the original packaging.

We will assess the issue and arrange an appropriate remedy under applicable Philippine law, which may include repair, replacement, or refund. If a return or collection is needed for a qualifying claim, we will coordinate it at no cost to you. Please contact us before sending an item back so we can provide the appropriate instructions.

This policy does not limit your rights under applicable consumer protection laws or any applicable product warranty. A time taken to report an issue, use of the item, or missing packaging will be assessed in light of the circumstances and does not automatically remove a legal right to a remedy.

Order fulfillment and refunds
If we cannot fulfill an order, we will contact you to discuss the available options, including a refund for any item we cannot supply. Approved refunds will be issued to the original payment method where possible, unless another lawful method is agreed with you. The time for funds to appear depends on your payment provider.

Contact us
For an order issue or warranty concern, contact hello@manilakitchens.com and provide your order number. Our team will guide you through the next steps.

Last updated: 25 September 2026